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Use this website to find online information, connect
with City staff by phone, and submit service requests online.
Having trouble finding what you need? Call us at 703.746.HELP (703.746.4357)
or tell us what you need.
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Welcome to Call.Click.Connect. — the City’s new online customer service system.
Call.Click.Connect. allows customers to submit service requests, report problems, search for information,
or find the right contact to call for various issues and topics of interests.
Find available information and service request types by keyword.
Search alphabetically for all information and service request types in the Call.Click.Connect. system.
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Look up the status of a specific ticket.
To view private tickets you created earlier,
you must be logged in with the MyAlex account you used to create those tickets.
Since you are logged in with MyAlex, you will be able to
check the status on both private tickets you created and public tickets.
To see private tickets you created earlier,
you must be logged in with the MyAlex account you used to create those tickets.
Since you are logged in with MyAlex, you will be able to
see information about both private tickets you created and public tickets.
To view tickets you have created, please log in with your MyAlex account.Use this tab to view all tickets you have created with your MyAlex account.
Please enter all the required fields (indicated by ***).
Location Required
Please identify the location of
your request by either clicking on the map or entering a valid address and clicking "Find Address" button.
Location Optional
You may identify the location of
your request by showing the map and either clicking on the map or entering a valid address and clicking "Find Address" button.
Contact information is optional but providing us your name and a phone number or email address
will help us serve you better.
Please enter valid email.
Please note that if your message is related to an item to be considered by City Council,
the information you submit will be published on the City's Web site as an attachment to
the agenda for the meeting at which the item will be considered. Please see the City's
"Privacy Policy" for further information.
If you want to see this ticket listed in your
My Tickets tab, you must log in with MyAlex before creating the ticket.
Process to open ticket is in progress for service type '
'. Click continue to cancel the existing process and start new process for '
' or cancel to finish the existing process.
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